Swim Central is our new whole of sport administration system and will replace ClubLANE, MyLANE and Results Central by the end of June 2019. It will be rolled out to clubs commencing in April.
Data is currently being transferred from ClubLANE to Swim Central, therefore clubs and regions no longer have access to ClubLANE.
ClubLANE will continue to operate concurrently until the Swim Central roll out has been completed across SA.
Swimming SA will run information/training sessions at key events for club administrators, so keep an eye on our social media accounts for important Swim Central updates and session dates.
Swim Central is a progressive CRM that will simplify administration for all users. Some of the new functionality clubs and members will enjoy include:
Shopping trolley function
Swim Central's shopping trolley functionality allows members to add membership products, meet entries, and anything else your club might offer to a shopping trolley for yourself and any other members of your family so you can checkout/make payment in one convenient transaction.
Simplified refund process
Clubs have the option to choose if refunds can be permitted for products in Swim Central. For products that permit refunds, members will be able to initiate a refund request themselves. The refund will then need to be approved by different levels; once each level approves the refund of their portion of the fees, the funds will be returned to the member through the online payment gateway.
Instant Messaging system
Need to remind your members that club night is on this week? Need to remind them to being along their fundraising efforts to next squad training? Pool closed this week, so no training? Simply add your members to a group and message them all at once through Swim Central.
Technical Official nomination and appointment process streamlined
When setting up meets, clubs can create a nomination system for TO’s, making it easier than ever to organise a crucial aspect of running your events.
Automated scheduling of meet Timekeepers
In addition to the TO nomination and appointment process, Swim Central can auto-allocate clubs as Timekeeper representatives for meets.
Run social events through Swim Central
Create your non-swimming events in Swim Central. Participants are able to RSVP and purchase products like club merchandise or raffle tickets through Swim Central.
For more information please contact email@example.com or 7123 0848 and dial through to Membership.
Swim Central action items for clubs
- ABN Requirement
- Unique email address for members aged 18 and over
- Export your ClubLANE Members Listing to Excel
- Identify members aged 18 and over who do not have a unique email address associated with their account
- Request a unique email address from these members.
- Members under 18 need to be linked to a family group
- Identify family groups that are made up of members aged under 18 with no parent registered
- Ask a parent to create a member account through JOIN NOW! It is not necessary for them to make a membership payment
- The parent should notify you when the account has been created
- Re-link the family group so a parent aged 18 or over is the new primary member.
As part of the new and improved payment process in Swim Central every club will be required to have an ABN. In Swim Central the payment gateway we are using, Stripe, is an international gateway and to access all the benefits you are required to register an ABN with them.
If you don’t already have an ABN you can apply for one quickly and easily here:
Active members aged 18 and over need to have a unique email address in their membership account (i.e. not the same email as another member in the database).
Active members include all members who are not Lapsed (i.e. Financial and Unfinancial, Swimmers, Non-Swimmers, Junior Dolphins and Life Members).
Next steps for clubs
Swim Central requires that all members under 18 be part of a linked family group, with an adult aged 18 or over set as the primary member.
In order to smoothly transition linked families to Swim Central, dependants need to be linked to the parent account or a parent profile needs to be added in ClubLANE where all linked family members are currently under 18, including the primary member.
Key takeaway: all members under the age of 18 must be part of a family group. The primary member of this family group must be aged 18 or over.
Next steps for clubs
Swim Central training and information session dates
- Upcoming dates
Swim Central Information and Training session
Saturday 30th March 2019
Where: SAALC Function Room, Level 2
Time: 10am – 1pm
Swim Central Information and Training session - All In Meet
Saturday 25th May 2019
To register your clubs interest CLICK HERE
Alternatively please contact firstname.lastname@example.org or 7123 0848 and dial through to Membership to schedule your region/club training.
Swim Central Help and Support Guides
- Membership Support
- Club Adminstration Support
- Meet/Event Support
Member Transfers in Swim Central
Transfers (from Club to Club) will no longer exist in Swim Central, as they have in ClubLANE.
Swimming Australia & State Swimming Organisations have agreed to the removal of the transfer process as the previous reasons for having a transfer rule have been mitigated through the development of technology.
The member will shop for a membership category at the new club and select “product replacement”
Swim Central allows for an individual member to be a member of multiple clubs, so long as the club accepts the membership & fees have been paid & the member has nominated a primary club to compete under during competitions.
Clubs will no longer be able to view Unfinancial members in Swim Central members list. Members must purchase a membership product to become a Financial member of your club.
Updating committee positions
Suspend & Expire relationship
Lapsing member accounts is no longer possible in Swim Central. The reason for this is, the member can maintain a relationship with an entity other than your entity. I.e. they may continue to have a relationship with the State or National body or even ASCTA.
Instead you can force suspend or force expire the direct relationship with your entity and the member only.
Initiate a refund request
Clubs have the option to choose if refunds can be permitted for that product when setting up membership products.
Members will be able to initiate a refund process (request) themselves only for products that permit refund. The refund will then need to be approved by different levels; once each level approves the refund of their portion of the fees, the funds will be returned to the member through the online payment gateway.